How Drivin Helped Oxxo Cut Costs and Improve Delivery Times

Interview with Mario Matteo, Transport Manager at Oxxo

In the competitive world of logistics, every detail matters when it comes to efficiency and customer satisfaction. Oxxo, one of the largest convenience store chains in Chile, has taken on the challenge of optimizing its transportation operations to support its rapid growth.

Thanks to the implementation of the Drivin platform, Oxxo has been able to transform its distribution process, ensuring timely and efficient product deliveries. Mario Matteo, Transport Manager, shares how this tool has been a key factor in their success.

Expansion and the need for optimization

Oxxo began its journey in Chile by acquiring the Big John convenience store chain. Over time, this acquisition evolved into the Oxxo brand, and the company continued its growth by also acquiring OK Market. 

This fast-paced and sustained expansion brought several logistical challenges—chief among them was the need to ensure efficient and on-time product supply from their distribution center to every store across the country. As their store network kept expanding, it became clear that optimizing delivery routes was crucial to maintaining service quality and keeping operational costs under control.

Implementing Drivin

Nearly a year ago, Oxxo decided to implement the Drivin platform. The decision was influenced by the positive experience one of their logistics partners had with the tool, particularly highlighting its capabilities for improving order traceability and monitoring.

Drivin provided an all-in-one solution that allowed Oxxo to track the location and status of their deliveries in real time—a critical function for maintaining operational efficiency and transparency across their distribution processes.

Matteo shares: 

“For us, having auditable information is essential. The Drivin platform has given us unprecedented visibility into our delivery operations, enabling us to identify and solve issues before they impact our customers.”

Key benefits of Drivin

The primary reason behind adopting Drivin was the need to optimize delivery routes. With Oxxo’s ongoing expansion, it was essential to make each route as efficient as possible in terms of both distance and time. Drivin made this possible through its advanced route planning algorithms, which consider multiple variables to build the most effective delivery routes.

Some of the main benefits Oxxo has experienced include:

• Cost Reduction: Optimized routes have significantly lowered fuel and vehicle maintenance expenses.
• Improved Delivery Times: Deliveries are now completed faster, leading to higher customer satisfaction and improved service-level compliance.
• Visibility and Traceability: Real-time tracking has enhanced transparency and allowed the team to react quickly to any incidents along the supply chain.
• Sustainability: Lower fuel consumption not only results in cost savings but also supports Oxxo’s efforts toward environmentally sustainable operations. 

Conclusion

Oxxo’s experience with the Drivin platform has been overwhelmingly positive. By improving the efficiency of their delivery routes, Oxxo has been able to meet its service goals and continue its expansion in the Chilean market. The optimization achieved with Drivin is a clear example of the powerful impact technology can have on logistics and distribution.

Looking ahead, Oxxo remains committed to leveraging innovative tools like Drivin to continuously improve its operations and deliver outstanding service to its customers.

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