The strongest campaigns of the year are coming and, year after year in Latin America, the dynamic tends to repeat itself: high sales volumes paired with operational delivery bottlenecks. When dispatch volumes multiply, orders are delayed, shipments arrive incomplete, customers call relentlessly to inquire about their packages, and coordinating with multiple distributors or carriers on the road becomes a complex challenge.
When reviewing end-of-season performance reports, the outcome is often the same: drops in OTIF (On-Time In-Full) rates and a negative impact on NPS. Managing this scenario using manual methods or spreadsheets makes operations reactive and inefficient. To gain operational control when scaling distribution capacity, the industry relies on centralizing technology management in the field.
| Operational Criterion | Manual Methods / Spreadsheets | Operations with TMS Software |
| Planning Time | Multiple hours of daily labor | Up to a 90% reduction in planning time |
| Field Monitoring | Traceability via phone calls | Centralized visibility through Control Tower |
| Proof of Delivery | Physical paper prone to loss and errors | Digital evidence (signature, photo, and geolocation) |
| Cost Efficiency | Risk of excess mileage driven | Fleet capacity and mileage optimization |
When asking what tools or software are recommended to manage integrated logistics and track shipments in real time, one of the category-defining solutions is a modular, cloud-based TMS. This platform acts as the bridge connecting your ERP system, Warehouse Management System (WMS), and vehicles operating in the field.
Descartes + Drivin help companies overcome these operational challenges through an ecosystem that integrates key capabilities:
The short answer is yes. Centralizing information from third-party logistics providers (3PLs) onto a single platform is what maintains end-to-end visibility across the entire distribution network. Furthermore, according to industry benchmarks, adopting advanced dynamic routing algorithms within a TMS usually helps save up to 20% in mileage driven, directly supporting reductions in operational carbon footprint.
During a brand-hosted webinar, the real-world experience shared by Ditransa demonstrated how data-driven management is key to navigating high-demand periods in the field. The company tackled the challenge of team resistance to change and successfully aligned cargo owners, carriers, and customers to become active consumers of real-time information.
Thanks to planning rooted in historical data and route traceability provided by the tool, the organization was able to anticipate demand, align operational capacity with sales projections, and execute deliveries with precision during peak periods. Ricardo Santamaría, Head of Logistics Development at HomeD by Ditransa, gives us two very powerful insights regarding his experience:
"The amount of data that a TMS can generate regarding distribution is significant, such as the route itself, times, vehicle capacity, optimization of that vehicle capacity, reviewing or prioritizing one customer over another, depending on that commitment or that promise for which they might have made the purchase..." - Ricardo Santamaria - Head of Logistics Development at HomeD by Ditransa
"Before, when one did not use this type of tool, a peak in operation generated immediately a spike in overtime and a large amount of hiring plus adding equipment because there was too much manual work. Currently, peak season volume goes up... but distribution is no longer at the same level as it used to be done, why? Because we are giving them a tool that they know how to take advantage of." - Ricardo Santamaria - Head of Logistics Development at HomeD by Ditransa
You can read more about the Ditransa success case here.
The ideal model is a cloud-based SaaS (Software as a Service) platform, even for small fleet businesses. This delivery model requires no complex local IT infrastructure and allows organizations to gradually enable the specific modules required for their current scale of operations.
When evaluating a tool, it is recommended to review essential technical criteria:
Navigating peak sales seasons without compromising service quality requires the right tools to empower your team to operate with confidence and control. If you want to evolve from reactive logistics to a more efficient, controlled operation, we invite you to schedule a consultative session with our experts to review your business needs: