In a world driven by efficiency and precision, FYTTSA stands as a testament to evolution. From its humble beginnings as a hardware store, the company has grown into a multifaceted conglomerate with four core sectors: decoration, coating, construction, and hardware.
Jeroboam Sánchez, Director of Operations and a third-generation family founder, along with the managers of Logistics, Warehouse, Wholesale Sales, Programming, and Credit and Collections, provide us with a unified vision of how the company has significantly improved its logistical operations through the Drivin Transportation Management System.
FYTTSA's influence spans diverse sectors. In the realms of decoration and coating, the company proudly operates as a Comex dealer, a leading paint sales company in the decoration and coating sectors. In the field of construction, the partnership with Grupo Salinas has led to the construction of Elektra stores across the country.
Distinguished by its own brand in the hardware sector, FYTTSA emphasizes its multi-brand approach; "we take pride in our multi-brand identity, allowing us to offer an extensive array of products sourced from premier tool companies. Under our unique image and distinctive design, these products unite. This approach has been our guiding principle for a year. "FYTTSA's current presence is exclusively in Mexico City and the State of Mexico.
"In the governmental arena, we cater comprehensively to our government clients' needs. Our adaptability knows no bounds, as we've facilitated transactions for everything from ambulances to backhoes, even specializing in unique products like vaginal mirrors. Every quote and sale is tailored to each project's distinct requirements, eliminating the need for static strategic alliances."
Before aligning forces with Drivin, FYTTSA grappled with an absence of reliable data—a challenge affecting its ability to gauge performance and operational efficiency within the logistical domain. This deficiency manifested in challenges related to monitoring operator performance, inventory management, and delivery oversight.
"We faced situations where operators took liberties with our vehicles, leaving us powerless over the merchandise they transported," recounts Jeroboam. Furthermore, the scarcity of accurate data hampered effective decision-making and hindered operational fluidity.
After implementing Drivin, changes in FYTTSA's operations were swift, yielding significant improvements across various areas of the business:
María del Rocío Trejo Sánchez, Logistics Manager, explains that before adopting Drivin:
The logistics team relied on physical maps to plan routes. Although drivers were familiar with many customer locations, new destinations posed challenges due to imprecise maps, causing operators to waste time searching for addresses. Drivin now allows us to input precise coordinates for accurate locations, thereby optimizing delivery times.
Furthermore, the platform provides concrete evidence of completed deliveries, which is crucial, particularly for cash transactions. Previously, a lack of delivery evidence resulted in financial losses, but Drivin's positive impact in this area has ensured that money returns to the company."
Rocío also highlights the comprehensiveness of the Reports feature, emphasizing the ease of exporting these reports to Excel for dynamic table creation and deeper analysis. In her view, the system's versatility and user-friendliness are strong assets.
María Elizabeth Aguilar Rojas, Warehouse Manager, shares the significant advantages they've experienced in the warehouse since implementing Drivin.
"We've been collaborating with Drivin for over two years now, and what we value most in our operations isn't just the intuitive ease of the platform, but also the comprehensive traceability it provides for product tracking. This has been crucial for streamlining our supply chain and ensuring efficient management."
Drivin has also significantly impacted FYTTSA's sales department, offering greater reliability in terms of invoices and orders.
"In the sales realm, Drivin has proven invaluable, especially for precise tracking of invoices and orders. Now we can definitively confirm whether an order has been delivered or not; in cases of issues such as returns or incomplete deliveries, the platform provides specific details."
"Previously, we were somewhat in the dark about delivery statuses; we only became aware of problems when customers reached out. Thanks to Drivin, we now possess a much clearer view of the entire delivery process," says Rubí Hernández Francisco, Wholesale Sales Manager.
With technology's increasing role in the supply chain, a specialized department to identify development and improvement opportunities is vital. Daniel García Montes de Oca, Programming Manager, notes.
"Drivin isn't just enhancing our existing processes, but also introducing a new level of automation. We're currently integrating automated communication with Drivin through their APIs.
Instead of manually entering data into the platform, we aim to sync our system automatically with Drivin, streamlining and enhancing the reliability of operations. This change will enable us to redirect time spent on manual tasks toward other areas, boosting productivity.
For example, as soon as an invoice is generated in our system, it will automatically transform into an order in Drivin, ready to be assigned to an operator. We see tremendous potential in this automation and are eager to maximize this opportunity."
A clear example of how Drivin plays a significant role across the company is highlighted by José Luis Lievano Hernández, Credit and Collections Manager, sharing his experience from the Collections perspective:
"One of Drivin's functionalities we value most, and are increasingly utilizing, is its ability to validate shipments in transit. This is crucial for the credit and collections department, handling both cash and credit transactions.
Drivin enables us to closely monitor whether any issues affecting invoices—such as rejections, shortages, cancellations, or returns—have arisen.
Moreover, the platform provides real-time information on payment statuses, whether in cash or transfers, facilitating the generation of more effective reports and strategies for the department," José Luis remarks.
Since implementing Drivin, FYTTSA has achieved an impressive 98% delivery success rate. Despite lacking previous measurements, Jeroboam mentions that "this has been the most significant change." Furthermore, the tool has helped the company identify and address specific issues, for example, employees taking more time than necessary on routes.
"Our most recent work session was crystal clear and precise; in fact, at Drivin, they explained how a report can indicate whether an operator is following the route or not, promptly identifying two operators who are cutting corners, extending a route's duration by an unnecessary half-hour. I consider this a very positive outcome."
Regarding Drivin's customer service, it ranks as one of its strongest attributes. Right from the start, their onboarding process proves immensely valuable. Jeroboam comments on customer experience and support:
"To be honest, we haven't encountered significant issues that prompt us to ask for technical assistance, but our experience with the team, especially Carla Remar, has been excellent. The response is consistently swift and effective."
Our challenge lies in extracting the most from the tool, fully exploring its functionalities and utilizing it to its fullest potential. As for technical support, we're more than content; I have no complaints in that regard.
The onboarding and implementation process has been seamless from the outset. While I haven't been in close contact with the team recently, I can confirm the implementation was highly professional. They were always available to address any queries, greatly facilitating the transition."
"The response is exceptional; we're genuinely satisfied with them," Jeroboam remarks about the Drivin team. The company places particular value on the tool's robustness and versatility, surpassing what other competitors offer in the market.
Jeroboam offers essential advice for any company considering implementing a TMS: "No matter how advanced the tool you use is, if you input incorrect or incomplete data, its performance will suffer. It's our responsibility to ensure the information we input is accurate and comprehensive, enabling the tool to function optimally.
With a focus on addressing logistical challenges, this technological partnership has empowered the company to optimize its logistical operations and enhance efficiency across various departments.
If your company is grappling with challenges in different operational areas and seeks to enhance traceability and visibility, we encourage you to complete the form below. A representative from Drivin will reach out to provide further information and explore how we can collaborate.