EIT Logistics: Innovation and sustainability in the supply chain

With over 50 years of experience, EIT Logistics has established itself as a leading provider of end-to-end logistics solutions in Chile.

What started in 1974 as a transportation service for a customs agency’s clients, evolved in 2005 into a full-fledged logistics operation with warehousing and distribution capabilities.

Today, EIT Logistics operates with a fully integrated approach, offering end-to-end solutions—from seaports and airports to the final B2B or B2C delivery—tailored to key industries such as food and beverages, cosmetics, textiles, industrial goods, and retail.

In its ongoing efforts to improve and adapt to the evolving challenges of the logistics sector, EIT Logistics implemented Drivin to enhance its transportation and distribution operations. This move has allowed the company to streamline processes, elevate the customer experience, and reinforce its commitment to sustainability.

One of EIT Logistics’ standout strengths is its focus on comprehensive monitoring and visibility of goods throughout the entire supply chain. This commitment ensures precise traceability and product safety—from the moment goods enter the country to their final destination. Such oversight not only builds customer trust but also supports operational excellence at every stage of the process.

The company also sets itself apart through its strict inventory control, maintaining high accuracy standards verified through regular external audits. These practices further strengthen the reliability of its operations and solidify its reputation as a trustworthy and efficient logistics partner.

Operational efficiency: Planning, visibility, and results

Real-time visibility has become an essential tool for EIT Logistics. This level of monitoring allows the company to make smarter decisions when facing unexpected events and accurately measure the quality of each delivery—ensuring operations remain transparent and efficient.

Another key driver of operational improvement has been the route optimization module. With Drivin, EIT Logistics has successfully reduced fuel-related costs and improved fleet efficiency, including the use of electric vehicles.

This approach has not only helped lower operating expenses but also directly boosted customer satisfaction by enabling faster and more reliable deliveries.

“Having real-time information allows us to make better decisions and measure the efficiency and quality of each delivery,” says Juanmanuel Carrasco, Head of Transportation Management at EIT Logistics.

Returnable asset management: Optimizing resources

One of the key challenges in logistics is managing returnable assets such as pallets, plastic totes, boxes, hangers, and other reusable materials. These essential resources can be difficult to track and manage, often leading to significant costs in cargo operations.

With Drivin, EIT Logistics has implemented strict control over these assets, tracking their movements in and out of facilities, as well as any incidents that occur along the way. Paul Trench, Commercial Manager at EIT Logistics, explains:

“These assets are expensive and often hard to track. With Drivin, we’re able to monitor entries, exits, and any damages—helping us avoid losses and make better use of them.”

Thanks to this level of traceability, the company has reduced losses and optimized asset utilization, providing peace of mind for both EIT Logistics and its clients—many of whom face similar challenges in their own supply chains.

“It’s common for these types of assets to be lost or damaged during transport. With Drivin, we not only track them, but also manage any incidents through the control tower, giving us full visibility,” Trench adds.

Need for innovation

The decision to implement Drivin came in response to the complexity of logistics operations and the growing demands of EIT Logistics’ clients. According to Tomás Cox, General Manager of EIT Logistics, the transportation area was still heavily reliant on manual processes—unlike the company’s distribution centers, which had already adopted advanced systems. As a result, automating and systematizing transportation processes became a top priority to maintain operational efficiency.

“Today, our clients can track their shipments in real time and complete the process not only with the delivery of the goods but also with all the necessary documentation and a fast, error-free billing process. This is essential for customers who need to assign value to their shipments, especially in import services,” says Cox.

A key aspect that sets Drivin apart is its flexibility to adapt to each client’s specific needs. EIT Logistics was able to customize several critical processes, which not only improved operational efficiency but also enabled the company to offer its clients tailored solutions that align with their unique requirements.

“As a company, one of our core values is cargo consolidation and making deliveries more cost-effective. That process comes with a challenge: routing and delivery planning. Drivin has a highly dynamic and well-optimized route optimization module, which allows us to operate more efficiently—and ultimately offer our clients more competitive rates,” adds Cox.

The platform is designed to optimize the logistics operations of companies managing multiple distribution channels.

Its ability to integrate real-time traceability, automate key processes like proof of delivery generation, and consolidate information into a single system allows logistics operators to boost efficiency, reduce errors, and deliver a superior experience to end customers, distributors, and their clients alike.

Additionally, the platform’s flexibility allows for the customization of specific processes, adding unique value to the service.

“What we appreciated most was their willingness to co-develop processes with us, creating differentiated value propositions for our clients. We don’t see them as just a vendor, but as a true strategic partner,” says Cox.

Transforming B2B experience

The implementation of Drivin not only streamlined EIT Logistics’ internal processes but also transformed the experience for its B2B customers. The company was able to bring its service up to the level of precision and transparency typically associated with e-commerce.

Now, clients receive real-time notifications about their orders, have access to photographic proof of deliveries, and can retrieve digitized documents such as delivery notes and invoices—all from a single platform.

This advancement has been especially beneficial in sectors like retail, where traceability and efficiency are critical. According to the EIT Logistics team, this level of detail not only strengthens customer relationships but also sets a new benchmark for the level of service logistics providers are expected to deliver.

Trench highlights how Drivin allowed EIT Logistics to bring the e-commerce experience into the B2B world:

“Now, a hardware store or retail shop can know exactly where their order is, receive delivery confirmation, and access all related documentation digitally. This gives them a competitive edge over their own competitors,” adds Paul.

Real-time tracking from the Control Tower

For a logistics operator, profitability and operational efficiency are directly tied to comprehensive fleet management and end-to-end traceability. Having real-time visibility into the status of each vehicle—whether active, busy, or idle—enables better utilization and allows for performance tracking across deliveries by analyzing factors like transit times between drop-off points.

In addition, the ability to manage on-the-road incidents through a control tower is a critical asset for ensuring operational continuity. This system allows real-time monitoring of any unexpected issues, enabling swift coordination of solutions and ensuring up-to-date information is available to both operators and clients.

Commitment to Sustainability

In an industry where logistics operations often carry a significant environmental footprint, EIT Logistics has placed sustainability at the core of its strategy.

With the support of Drivin’s carbon footprint measurement module, the company can now monitor and manage the emissions generated by its operations. This capability not only helps meet customer requirements but also uncovers opportunities to reduce environmental impact.

“Drivin’s carbon footprint measurement module allows us to meet our clients’ demands while also identifying areas where we can operate more efficiently and responsibly,” says Paul Trench.

In addition, the integration of electric vehicles into certain operations further strengthens this commitment, helping to reduce CO₂ emissions associated with transportation. This approach has positioned EIT Logistics as a responsible logistics operator, aligned with today’s market demands and environmental expectations.

“What isn’t measured can’t be managed—and Drivin allows us to do exactly that: measure, take action, and show results,” emphasizes Trench.

A transformative solution for the future

The implementation of Drivin has enabled EIT Logistics to elevate its operations—streamlining processes, enhancing the customer experience, and advancing its sustainability goals. The insights shared by its leadership make it clear that technology, combined with strategic collaboration, can drive meaningful results.

“I 100% recommend Drivin,” concludes Tomás Cox. “The solutions are accessible, easy to implement, and deliver a fast return on investment.”

With this transformation, EIT Logistics reinforces its position as a leader in Chile’s logistics sector, proving that innovation and a strong commitment to sustainability are essential for overcoming the challenges of the future.

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