RM Distribucions: Elevating Hospitality Logistics with Drivin

At the core of hospitality supply distribution stands RM distribucions, a Spanish company that has been setting itself apart in the industry for over two decades.

Operating in its current structure for the past 16 years, RM Distribucions has evolved from a small team of just four people into a benchmark for efficiency and customer service excellence within the hospitality sector.

A journey of challenges and innovative solutions

Early on, RM Distribucions faced significant hurdles in managing orders and logistics. It quickly became clear that improving these processes was critical—and the adoption of specialized logistics software marked a turning point.

By implementing a technological solution, RM Distribucions not only enhanced order processing efficiency but also revolutionized its delivery management. This upgrade made it possible to offer 24-hour delivery service, a critical advantage in the fast-paced hospitality world.

Josep Lluís Rebull, General Manager at RM Distribucions, explains:

Our main challenge is timing. Without strict delivery windows, things would be much easier. But of course, many of our clients impose delivery schedules that are often hard to meet.”

The integration of Drivin required a period of adaptation and training, but the team embraced it with enthusiasm. Key features such as image capture and geolocation quickly became essential tools for enhancing both logistics management and customer service.

Impact and transformation at RM Distribucions

The impact of Drivin was profound. Operational efficiency improved dramatically, with daily orders increasing from 15 to an average of 160–200. This surge not only reflected strong business growth but also enhanced customer satisfaction.

Thanks to improved delivery scheduling and the ability to confirm deliveries with real-time photos, clients now enjoy greater transparency and trust in the service.

The software’s implementation also boosted employee morale. The team found in Drivin a powerful ally that reduced daily stress and enabled them to work more efficiently, strengthening their commitment to the company.

“We’re the only ones delivering at the volume we do. No one else does what we do,” says Josep proudly

Looking ahead

As for the future, RM Distribucions remains committed to organic growth. Rather than seeking aggressive expansion, they focus on consolidating their leadership in their niche—continuing to prioritize service quality and operational excellence.

While not seeking radical changes, the company stays open to continuous improvement, always looking for new ways to optimize processes and enhance customer experience.

Josep strongly recommends Drivin, praising its efficiency, intuitive functionality, and the significant improvements it has brought to their daily operations. Although it may not have delivered a "radical" competitive edge, it has elevated the overall quality of service—a priceless asset in the hospitality industry.

Conclusion

RM Distribucions' journey is a testament to how technology and innovation can transform business operations, not just improving efficiency but also delivering higher service standards.

Strengthened by the right tools, the company continues to move forward, ready to tackle future challenges with confidence and excellence.

Interested in learning more about how advanced technology can optimize your last-mile logistics?
Leave your details in the form below, and we’ll get in touch!